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Terms and Conditions

Orange Wallaby General Terms & Conditions

Please review these policies carefully as they are the terms of sale that govern your purchases on the Orange Wallaby website. They set out your rights and obligations with respect to your purchases, including important limitations and exclusions. Your placement of an order on the Orange Wallaby website constitutes your agreement that these policies apply to the order, so be certain you understand them before you place your order. All transactions between all customers, and Orange Wallaby whether via phone, fax, email, mail, online, or other means fall under the directive of these policies unless expressly noted on your sales order, and approved by Orange Wallaby Management. While Orange Wallaby may assist you in placing your order, you (the customer) are ultimately responsible for ensuring all information found on your order is correct.

U.S. Sales

Orange Wallaby accepts orders from most billing addresses within the United States and most United States territories.

Outside U.S. States

Orange Wallaby accepts orders from most billing addresses outside the United States. If your country is not listed on our website, please email your order with credit card details to team@orangewallaby.com.

Payment Methods

Orange Wallaby allows you to make your purchases using any of the payment methods described below. Please read our policies carefully, especially with respect to payment methods, before you place your order. 

Credit and Debit Cards

Whether you order online or phone your order to Orange Wallaby, you may pay by credit or debit within the accepted card type. When you provide Orange Wallaby with your card information, Orange Wallaby will obtain a pre-approval from the card company for the amount of the order, which may result in a corresponding block (temporary hold)on your available credit in the purchase amount while the pre-approval remains in place. Orange Wallaby will not bill (permanently capture) your credit card or process a transaction under your debit or check card for the appropriate order amount until your order is completed.  An exception to this practice will be deposits for UCC Codes, Advertising and service fee's associated with a specific feature, or other items that require a deposit.  (A deposit will be captured at the point of order and fulfillment.)

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The Orange Wallaby website accepts Discover, MasterCard, and Visa credit or debit cards associated with a billing address that matches the credit or debit card. 

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Most debit cards have daily spending limits that may substantially delay the processing of your order.

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Orange Wallaby requires the credit or debit card security code for your card for any telephone or online purchase to protect against the unauthorized use of your credit card by other persons. The security code is an individual three- or four-digit number specific to your card that may be printed on the back of your card, on the signature panel (Visa, MasterCard, or Discover).

PayPal

PayPal will pull funds immediately from you account once the order is place.

Sales Tax

In addition to the price of your purchases, Orange Wallaby will charge sales tax based on upon the shipping address and the sales tax rate in effect at the time your order is billed/shipped.  (This is governed by Orange Wallaby being registered in that particular jurisdiction. Currently, sales tax applies to Illinois residents only.)  If you phone in your order, the Orange Wallaby Sales Representative will provide an estimated dollar total of your order including tax and any applicable shipping charges at the time you place your order.  If sales tax applicable and the appropriate chargeable sales tax rate changes prior to shipment, the sales tax rate charged will be the legal tax rate at time of shipment. The proof of purchase that Orange Wallaby includes with your shipment to you will include any applicable sales tax.

Order Processing

The estimated fulfillment on your order is based on product availability, payment processing time, and processing time which does not include transit time on physical products. Orange Wallaby does not initiate payment processing or shipment until Orange Wallaby receives all of the information that it needs and full payment or a full authorization, in the case of credit or debit cards. Orange Wallaby will begin processing orders within 24 hrs. of placing order. Orders placed on weekends or holidays will be processed on the next business day. Business days are Monday through Friday, excluding federal holidays.

Fulfillment

Once your order has been processed, Orange Wallaby will fulfill your order automatically for virtual product's and ship your physical products within 72 hours pending product availability. If your order contains multiple items, there could be a possibility of some items being backordered. Orange Wallaby will fulfill your order complete and will notify you if there are any items that are backordered. 

Shipping Options

  • Standard FedEx Ground to Business Shipping: (U.S. Only) (Tracking)
    This option is $11.75 on all qualifying products shipped within the 48 contiguous States. For Alaska & Hawaii, shipping is an estimated amount of $45.00 and will be billed at actual plus a $2.50 handling fee. Products shipped via standard FedEx Ground service are normally delivered within 5 to 7 business days after shipment.  Transit time is generally dependent upon geographic proximity to Orange Wallaby.
     

  • Standard FedEx Ground to Residential Shipping: (Home Delivery) (U.S. Only) (Tracking)
    This option is $11.75 on all qualifying products shipped within the 48 contiguous States. For Alaska & Hawaii, shipping is an estimated amount of $45.00 and will be billed at actual plus a $2.50 handling fee. Products shipped via standard FedEx Home Delivery Ground service are normally delivered within 5 to 7 business days after shipment.  FedEx Home Delivery Ground Service delivers from Tuesday to Saturday. Transit time is generally dependent upon geographic proximity to Orange Wallaby
     

  • 2-Day FedEx Air Shipping: (U.S. Only) (Tracking)
    For an additional charge, Orange Wallaby offers this expedited shipping option for most products. Products shipped via two-day service prior to 2:00 p.m. Central Time are normally delivered by 5:00 p.m. local time two business days after shipment.  This option will be charged at actual shipping charges plus a $2.50 rush processing fee.
     

  • 3-Day FedEx Express Saver Shipping: (U.S. Only) (Tracking)
    For an additional charge, Orange Wallaby offers this expedited shipping option for most products. Products shipped via three-day service prior to 2:00 p.m. Central Time are normally delivered by 5:00 p.m. local time three business days after shipment.  This option will be charged at actual shipping charges plus a $2.50 rush processing fee.
     

  • Next Business Day FedEx Shipping: (U.S. Only) (Tracking)
    For an additional charge, Orange Wallaby offers this expedited shipping option on most of Orange Wallaby’s products. Products shipped prior to 2:00 p.m. Central Time via Next Business Day service are normally delivered by 5:00 p.m. local time one business day after shipment. Next Business Day delivery is not available for orders shipping to Alaska and Hawaii. This option will be charged at actual shipping charges plus a $5 rush processing fee.
     

  • International Mail: (Outside U.S.) (No Tracking)
    This option is an estimated amount of $34.50 more or less on all qualifying products shipped outside of the United States. Products shipped via International Mail are subject to duties and taxes and are usually delivered within 8 to 10 weeks days after shipment, not guaranteed.  This option will be charged at actual shipping charges plus a $5 special handling international fee. NOTE: By selecting this option processing time my take an additional 3 - 5 days.

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  • 3 – 5 Day FedEx International Express Shipping: (Tracking)
    For an additional charge, Orange Wallaby offers this expedited shipping option on products shipped to international locations. This option is an estimated amount more or less on all qualifying products shipped outside of the United States. Products shipped prior to 2:00 p.m. Central Time are normally delivered by 4:30 p.m. local time within 3 – 5 business days after shipment. Products shipped via FedEx International Express Shipping are subject to all duties and taxes. All orders totaling over $500.00 US Dollars will be shipped via FedEx International Express Shipping. This option will be charged at actual shipping charges plus a $5 special handling fee.

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Remember that these estimates are for time in transit only, and that they do not apply until the product leaves Orange Wallaby’s facility. As the delivery of your order is beyond Orange Wallaby's control once your order leaves Orange Wallaby’s facility, Orange Wallaby cannot assume liability for late deliveries, regardless of the delivery method you specify.

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All shipping prices are estimates only and actual shipping charges will depend on the state or country on where the items are being shipped to.

DISCLAIMER FOR INTERNATIONAL ORDERS & SHIPPING

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Duties & Taxes

Import duties, taxes and brokerage fees are not included in the product price or shipping and handling cost and it will be collected upon delivery from the carrier. These charges are the recipient’s responsibility as we are only charging the transportation fee for the packages. You may check with your country’s customs office to determine what these additional costs will be. Orange Wallaby will not change the value amount of the order to accommodate less duties & taxes, no exceptions!!

Shipping

Orange Wallaby shall not be liable for, and expressly disclaims any liability for any loss, damage, cost or expense associated in any way with any failure to deliver. All shipping is FOB Lindenhurst, IL.

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Thank you for choosing Orange Wallaby

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Due to the overwhelming number of packages that are going through all the carrier’s facilities (i.e., US Postal Service and FedEx), Orange Wallaby is realizing a high amount of either lost packages or non-trackable packages.  Therefore, we are updating our shipping policy.

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All shipments are considered FOB Shipping Point and any package in route are the responsibility of the receiver.  Therefore, carefully select your shipping carrier as this will be your responsibility.

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For our US customers within the continental US as well as Hawaii and Alaska:

All orders over $100.00 must be shipped via FedEx.

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Orders under $100.00 can be shipped via the US Postal Service Priority Mail or FedEx.

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Orders under $15.00 may be shipped via the UPS Postal Service First Class Mail, US Postal Service Priority Mail or FedEx.

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If you choose to ship a package via the US Postal Service, please understand that the advertised “2-Day Priority” does not necessarily mean that your package will arrive within 2 days.  Your package may take up to 15 days to deliver.  The US Postal Service First Class mail has minimal tracking with no guaranteed dates of delivery.

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For our international shipping customer’s, we are no longer allowing US Postal Service shipping.  All packages must be shipped via FedEx.  Please also understand that the tracking information provided by FedEx is only an estimated ship date and is not guaranteed.  We have noticed that some packages are taking longer to reach the end destination than shown via tracking.

If you need additional shipping assistance, contact our office at team@orangewallaby.com.

Signature is required for orders over $500.00 USD

Most of Orange Wallaby's shipments contain valuable merchandise and equipment. If you will not be at the shipping address to accept delivery of your product, consider shipping the item to an address where someone you trust will be available to sign for your package, or accept your package if a signature is not required for the delivery. Once your order has been prepared for shipment or has shipped, we are unable to change the shipping address. Title and risk of loss to all products will pass to you on delivery. Please note that for deliveries that require a signature, if you are willing to assume the risks of delivering your order without a signature, you may authorize Orange Wallaby to arrange for a delivery that does not require anyone to be at the delivery address

Undeliverable Packages

Occasionally packages are returned to Orange Wallaby as undeliverable. When the carrier returns an undeliverable package to Orange Wallaby, please contact Orange Wallaby at team@orangewallaby.com to make arrangements for reshipment. Note: Additional Shipping Charges May Apply

Failed Delivery Address

Most of Orange Wallaby’s carriers make three attempts to deliver a package. After three delivery attempts, the carrier will return the package to Orange Wallaby.

Return and Refund Policy

If you are not satisfied with your Orange Wallaby purchase of a product, please contact us at team@orangewallaby.com for a Return Authorization form (RA#).

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If the item is returnable and you send it back to us unopened in the original packaging, Orange Wallaby will offer you an exchange or refund based on your original amount and method of payment. You must return the product to Orange Wallaby within 14 calendar days of the issuance of the RA#. All products must be packed in the original, unmarked packaging, including any accessories, manuals, documentation, and registration that shipped with the product. Orange Wallaby may assess up to a 25% restocking fee on any opened product, hardware or accessory.

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For approved warranty claims outside the United States (48 contiguous states), return shipping, to the customer, all postage above $7.50 will be the responsibility of the consumer.  For more information regarding returns, visit the support page on the Orange Wallaby.com 

 

Note: Orange Wallaby recommends that you (1) use a carrier that offers shipment tracking for all returns and (2) either insure your package for safe return to Orange Wallaby or declare the full value of the shipment so that you are completely protected if the shipment is lost or damaged in transit. If you choose not to (1) use a carrier that offers tracking or (2) insure or declare the full value of the product, you will be responsible for any loss or damage to the product during shipping.

Prices

Orange Wallaby endeavors to offer you competitive prices on current Orange Wallaby products, selected Sale and third-party products. Your total order price will include the price of the product on the day of shipping plus any applicable sales tax and shipping charges. Orange Wallaby reserves the right to change prices for products displayed on the Orange Wallaby website at any time and particularly to correct pricing errors that appear on the website.

Other Terms & Conditions

  • Orange Wallaby is not responsible for typographical errors. Orange Wallaby reserves the right to cancel any order you have placed if there was a typographical error on the Orange Wallaby website concerning the pricing or availability of any item you ordered when you placed the order. 

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  • Orange Wallaby reserves the right to change the terms and conditions of sale on the Orange Wallaby website at any time.

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  • Orange Wallaby may make changes to any products offered on the Orange Wallaby website, or to the applicable prices for any such products, at any time, without notice. The information provided on the Orange Wallaby website with respect to products may be out of date, and Orange Wallaby makes no commitment to update the information provided on the Orange Wallaby website with respect to such products and services.

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  • Orange Wallaby reserves the right to do any of the following, at any time, without notice: (1) to modify, suspend or terminate operation of or access to the Orange Wallaby. website, or to any portion of the Orange Wallaby website, for any reason; (2) to modify or change the Orange Wallaby website, or any portion of the Orange Wallaby website, and any applicable policies or terms; and (3) to interrupt the operation of the Orange Wallaby website, or any portion of the Orange Wallaby website, as necessary to perform routine or non-routine maintenance, error correction, or other changes.

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  • To the extent permitted by law, all sales at the Orange Wallaby website are governed by Illinois law, without giving effect to its conflict of law provisions.

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  • No Orange Wallaby employee or agent has the authority to vary any of the Orange Wallaby website’s policies or the terms and conditions governing any sale.

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  • If any of the aforementioned policies are held by a court or other tribunal of competent jurisdiction to be void or unenforceable, such policy shall be limited or eliminated to the minimum extent necessary and replaced with a valid provision that best embodies the intent of the policy, so that the policies shall remain in full force and effect.  Any item not found enforceable shall not render remaining terms and conditions invalid.

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  • Orange Wallaby’s failure to insist on or enforce strict performance of these policies shall not be construed as a waiver by Orange Wallaby of any provision or any right it has to enforce these policies, nor shall any course of conduct between Orange Wallaby and you or any other party be deemed to modify any provision of these policies.

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  • These policies shall not be interpreted or construed to confer any rights or remedies on any third parties.

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